Nomad is here to support you in every step of your job search as you find rewarding opportunities. To make this process as smooth as possible, we have outlined our policies and expectations as you prepare to apply and work with Nomad.
Please keep in mind that these policies are in place to help facilities staff effectively and to provide great patient care with your help. We encourage you to only apply for the positions that you are truly willing to commit to if you receive an offer.
Repeated Offers Decline Policy:
If a nurse declines two offers within a 1 month period, beginning on the date that their first offer was extended by the facility, they will be considered in violation of our Repeated Offers Decline Policy.
In the event of their first declined offer, they will receive a warning. After the second declined offer, their account will be placed on hold until they complete an escalation call with a member of our team and their active applications temporarily withdrawn. Once the call is completed, we will evaluate your account status and remove the hold as needed.
Of course, we understand that there could be various reasons which would cause a declined offer, e.g. personal, clinical, etc. We ask that the nurse informs their Nomad Navigator as soon as possible of any concerns to allow the facility to staff effectively with minimal impact to patient care.
Unresponsive Event Policy:
If a nurse does not respond to communication attempts by our team in the offer and credentialing phases, these occurrences will be considered “Unresponsive Events” and the nurse will be in violation of our Unresponsive Event Policy.
“Unresponsive Event” in the Offers phase: If Nomad does not receive a formal acceptance, decline, or acknowledgment of the offer within 48 hours.
“Unresponsive Event” in the Credentialing phase: No communication from the nurse after more than 96 hours (4 days). Typically, a cancellation warning will be sent in the first 48-72 hours if there are no communication attempts by the nurse to reach us. If there is still no communication from the nurse 24 hours after the cancellation warning was sent, this will be deemed an “Unresponsive Event”.
In either the offer or credentialing phase, when the first “Unresponsive Event” occurs, the nurse will be sent a notice that they have violated the Unresponsive Event Policy. Their account will be put on hold until they complete an escalation call with a member of our team and their active applications will be withdrawn in the meantime.
Repeated Cancellation Policy:
When a nurse cancels more than one assignment either before starting (pre-start) or while on assignment (post-start) during a 6-month period (beginning on the date of their first cancellation), they will be in violation of our Repeated Cancellation Policy.
Upon the first cancellation event, a nurse will be sent a warning and your Nomad Navigator will reach out to address the reasons for cancellation. (Note: Depending on the circumstance, your first cancellation may immediately result in a suspension. This will be decided on a case by case basis)
Upon the second cancellation event, the nurse will officially be in violation of the Repeated Cancellation Policy, and their account will be placed on hold until they complete an escalation call with a member of our team.
We understand that there are various valid reasons which would warrant a cancellation, e.g. personal, clinical, etc. In situations like these, we ask that the nurse informs their Nomad Navigator as soon as possible to attempt to work out a solution prior to cancelling. We are here to help make this a great experience for you and our facility partners!