Below, we have outlined our policies and expectations as you prepare to apply and work with Nomad.
Please keep in mind that these policies are in place to help facilities staff effectively and to provide great patient care with your help. We encourage you to only apply for the positions that you are truly willing to commit to if you receive an offer.
- Repeated Offers Decline Policy:
We understand that there are various reasons for declining an offer. We ask that you inform your Nomad Navigator as soon as possible of any concerns to allow the facility to staff effectively with minimal impact on patient care.
If you decline two offers within a 1 month period, beginning on the date that their first offer was extended by the facility, you will be considered in violation of our Repeated Offers Decline Policy.
After the first declined offer, you will receive a warning. After the second declined offer, your account will be placed on hold until you complete an escalation call with a member of our team. Active applications will be temporarily withdrawn. Once completing the call, we will evaluate your account status and remove the hold as needed.
- Unresponsive Event Policy:
If you do not respond to communication attempts by our team in the offer and credentialing phases, these occurrences will be considered “Unresponsive Events” and you will be in violation of our Unresponsive Event Policy.
Unresponsive Event in the Offers phase: Nomad does not receive a formal acceptance, decline, or acknowledgment of the offer within 48 hours.
Unresponsive Event in the Credentialing phase: No communication from you after more than 96 hours (4 days). Typically, a cancellation warning will be sent in the first 48-72 hours if there are no communication attempts by you to reach us. If you have received this warning and we still have not yet received a response after 24 hours, this will be deemed an Unresponsive Event.
In either the offer or credentialing phase, when the first Unresponsive Event occurs, you will be sent a notice of an Unresponsive Event Policy violation. Your account will be put on hold until an escalation call with a member of our team has been completed and all active applications will be temporarily withdrawn.
Repeated Cancellation Policy:
If you cancel more than one assignment either prior to starting or while on assignment during a 6-month period (beginning on the date of their first cancellation), you will be in violation of our Repeated Cancellation Policy.
Upon the first cancellation event, you will be sent a warning and your Nomad Navigator will reach out to address the reasons for cancellation. (Note: Depending on the circumstance, your first cancellation may immediately result in a suspension. This will be decided on a case-by-case basis).
Upon the second cancellation event, you will officially be in violation of the Repeated Cancellation Policy resulting in your account being placed on hold until an escalation call with a member of our team is completed.
We ask that you inform your Nomad Navigator of any issues as soon as possible to attempt to work out a solution prior to canceling the assignment.